Hear Sarah yourself
Call the demo line. Sarah answers for Smith Plumbing, a sample plumbing business, so you can hear exactly what your callers would. This is our AI Receptionist package ($199/month).
Every setup is customised: your services, hours, service area, and whether she books or just takes a message.
Never miss a job when you're on the tools.
Or after hours. Sarah answers in a natural Australian voice, pencils the job into a free time if the caller wants one, and texts them a link to finalise.
She can answer several calls at once, even while you're on the phone. She also covers lunch breaks and after hours for shops and offices.
Launch offer AI Receptionist Pro is $199/month with free setup (usually $299/month + $149 setup). Lock in $199/month for as long as you stay. See the offer
The best proof is to hear it. Same number in your browser: 0468 202 890.
Example · Tuesday 9:42 pm
0491 572 549 · answered by Sarah (AI)
Emma Clarke, 0491 572 549. Leaking hot water system, Brunswick. Wed 8:00 am.To you
Three steps. No new number.
They call your number
You pick up if you can. Missed, busy and after-hours calls go to Sarah. On Elite, she answers every call.
Sarah answers, then books or takes a message
In your business's name, in a natural Australian voice. She asks about the job and, if they want a time, pencils them into a free slot. If a time can't be locked in, she takes a message. Emergencies alert you straight away.
You both get a text
Your caller gets one text with a link to add their street address and finalise. You get the job details or the message on your phone.
What your caller experiences
- A natural Australian voice, using your business name.
- A short conversation: who they are, what they need, and a time if they want one.
- No street address on the call — that goes on the text link, along with a chance to check their details.
- If they'd rather pick a time later, she can text a link with your free times instead.
Read an example call
- Sarah
- Hi, thanks for calling Smith Plumbing, this is Sarah, Dave's assistant. Who am I speaking with?
- Caller
- Emma Clarke.
- Sarah
- Thanks! What's your suburb and postcode?
- Caller
- Brunswick, 3056.
- Sarah
- What can we help you with today?
- Caller
- Hi, my hot water system's leaking. There's water pooling underneath it.
- Sarah
- Sorry to hear that. Is it leaking heavily, or causing any flooding?
- Caller
- It's a slow drip, and no, it's outside, away from anything electrical.
- Sarah
- Okay, that can wait until the morning. When would suit for Dave to come out for a look?
- Caller
- 8 am tomorrow, if you can.
- Sarah
- I can do 8 am tomorrow. Is the number you're calling from the best one to reach you?
- Caller
- Yes, that's fine.
- Sarah
- So that's the leaking hot water system, tomorrow at 8 am in Brunswick, three oh five six. Is that correct?
- Caller
- Yes.
- Sarah
- You're pencilled in for 8 am tomorrow in Brunswick for the leaking hot water system. I'll text you a link to add your street address. Thanks for calling, have a great day.
- Job pencilled into the availability calendar · one text with a finalise link sent to Emma · job details texted to Dave
Text to Emma
Hi Emma, thanks for calling Smith Plumbing. We've got you down for Wed 8:00 am (Brunswick) – leaking hot water system. Please finalise your booking and add your street address here: [link]
Text to Dave
New job: Emma Clarke, 0491 572 549. Leaking hot water system, slow drip, outside. Brunswick. Wed 8:00 am.
This is an illustrative example. Smith Plumbing, Dave and the caller are fictional. Your AI receptionist uses your own business name, services, hours and booking rules. Times offered depend on your diary that day.
As simple or as smart as you need
Works for any business, not just tradies.
- 1
Take a message
Takes their details and says you'll call back.
- 2
Answer questions
Your FAQs, call-out fee, hours and service areas.
- 3
Pencil in jobs
Pencils callers into your free times when they want a job. Emergencies alert you straight away.
Your AI, your rules, managed from your phone in seconds.
See what you can control
- Choose a male or female Australian voice. Your AI receptionist answers in a natural Australian accent, so callers feel like they're talking to a local. Call Sarah, our demo receptionist, to hear it.
- Several calls at once. Answers several calls at once, even while you're on the phone. If you're busy on another call, your AI receptionist picks up the next one, so no caller hits voicemail.
- Availability calendar. Tap the times you're free and how many jobs fit. Booked slots disappear, so there's no double booking.
- Book or just take details. Choose whether Sarah books into your free times, or takes the job details for you to confirm.
- Jobs and messages. See every booking, job request and message in the owner app, plus a log of each call.
- Modes. Normal, On holiday (no bookings until you're back) or Day off (back tomorrow). Change it with a tap.
- Business hours (optional). Outside your hours Sarah uses an after-hours greeting, and you can hold after-hours texts until the morning. Emergency texts are never held.
- Personal contacts. Family and mates skip the job questions. Sarah takes a quick message and texts you to call them back. Import them from your phone's contacts.
- Emergencies. You're alerted straight away and the caller gets a safety tip. Anyone who may be in danger is told to get to safety and call triple zero (000).
- Customer details. Your customer gets one text with a link to add their street address and check their details. You get a text when they do.
- You choose its name, greeting, what it says and what it does.
Choose your package
Every package has a one-off setup fee from $49, then your monthly fee. Month-to-month, with 30 days' notice to cancel. Secure checkout with Stripe: your setup fee and monthly fee are charged together when you sign up, then your monthly fee each month after that.
Missed Call Saver(Auto Text Reply)
Never leave a missed caller hanging.
$49 one-off setupPay $128 at checkout, then $79/month
- Instant text-back to missed callers
- Replies forwarded to your phone
AI Receptionist
Answers, books and texts for you.
$149 one-off setupPay $348 at checkout, then $199/month
Everything in Missed Call Saver, plus:
- AI answers missed and after-hours calls
- Natural Australian voice, male or female
- Pencils jobs into your free times when the caller wants one, otherwise texts you a message
- Syncs with ServiceM8, Google Calendar or Outlook
- Emergencies: you're alerted straight away and the caller gets a safety tip
- 200 minutes a month, then 60c a minute
AI Receptionist Pro
Pro features at the AI Receptionist price.
Free setupPay $199 at checkout, then $199/month
Usually $299/month + $149 setup with 400 minutes. Launch price: $199/month for as long as you stay, with 200 minutes and free setup.
Everything in AI Receptionist, plus:
- Natural Australian voice, male or female
- Reviews care included
- Includes a Starter Website, with domain and hosting
- 200 minutes a month on the launch offer (extra-minute rate on request)
Elite AI Receptionist
A full-time receptionist for about $16 a day.
$299 one-off setupPay $798 at checkout, then $499/month
Everything in AI Receptionist Pro, plus:
- Answers every call, 24/7
- Your own receptionist: choose name and voice
- Hey Receptionist: hands-free admin by phone
- Service reminders: yearly repeat-work texts
- Priority support: changes within 24 hours
- Two types of work: e.g. general and real estate
- Team login: for a partner or office staff
- Includes a Business Website, with domain and hosting
- 1,000 minutes a month, then 50c a minute
Compare all features
| Compare packagesSwipe to see all 4 → | Missed Call Saver(Auto Text Reply)$79/month$49 one-off setup$128 at checkoutChoose | Most popularAI Receptionist$199/month$149 one-off setup$348 at checkoutChoose | Launch offerAI Receptionist Pro$199/monthFree setup$199 at checkout · 200 min/monthChoose | Elite AI Receptionist$499/month$299 one-off setup$798 at checkoutChoose |
|---|---|---|---|---|
| Instant text-back to missed calls | Included✓ | Included✓ | Included✓ | Included✓ |
| Customer replies forwarded to your phone | Included✓ | Included✓ | Included✓ | Included✓ |
| AI answers missed and after-hours calls | Not included✕ | Included✓ | Included✓ | Included✓ |
| Choose a male or female Australian voice | Not included✕ | Included✓ | Included✓ | Included✓ |
| Your own receptionist: choose her (or his) name and voice, e.g. ‘Jess at Smith Plumbing’ | Not included✕ | Not included✕ | Not included✕ | Included✓ |
| Answers several calls at once, even while you're on the phone | Not included✕ | Included✓ | Included✓ | Included✓ |
| Answers every call, 24/7 (all calls forwarded) | Not included✕ | Not included✕ | Not included✕ | Included✓ |
| Hey Receptionist: ring your receptionist yourself, hands-free, to check your day, move a job or text a customer you’re running late | Not included✕ | Not included✕ | Not included✕ | Included✓ |
| Service reminders: yearly texts to past customers for regular jobs like backflow tests, gas safety checks and smoke alarms | Not included✕ | Not included✕ | Not included✕ | Included✓ |
| Priority support: changes to your receptionist’s script and settings within 24 hours | Not included✕ | Not included✕ | Not included✕ | Included✓ |
| Two types of work: a second number, or your receptionist asks whether it’s general or real estate work, and handles each its own way | Not included✕ | Not included✕ | Not included✕ | Included✓ |
| Pencils jobs into your free times (when the caller wants one) | Not included✕ | Included✓ | Included✓ | Included✓ |
| Syncs with ServiceM8, Google Calendar or Outlook | Not included✕ | Included✓ | Included✓ | Included✓ |
| Takes messages and texts them to you | Not included✕ | Included✓ | Included✓ | Included✓ |
| Emergencies: you're alerted straight away, caller gets a safety tip | Not included✕ | Included✓ | Included✓ | Included✓ |
| Personal contacts (family and mates) get a quick message | Not included✕ | Included✓ | Included✓ | Included✓ |
| Owner app: availability, jobs, messages and call log | Not included✕ | Included✓ | Included✓ | Included✓ |
| Team login: a second app login for a partner or office staff | Not included✕ | Not included✕ | Not included✕ | Included✓ |
| Modes (Normal, On holiday, Day off) and optional business hours | Not included✕ | Included✓ | Included✓ | Included✓ |
| Customer finalises details through one text link | Not included✕ | Included✓ | Included✓ | Included✓ |
| Reviews care (Google review replies and profile upkeep) | Not included✕ | Not included✕ | Included✓ | Included✓ |
| Included website | Not included✕ | Not included✕ | Starter Website, with domain and hosting | Business Website, with domain and hosting |
| AI minutes included each month | – | 200 | 200 launch offer (usually 400) | 1,000 |
| Extra minutes | – | 60c/min | On request | 50c/min |
How setup works
- Choose your package and pay the setup fee and your monthly fee.
- Fill in a short form: your services, suburbs, hours, prices, what counts as an emergency, personal contacts, how you take bookings, and your AI's name and greeting.
- We build your AI receptionist.
- You get your number, divert codes and a quick guide. The divert sends calls you miss, and calls that come in while you're busy, to your AI. No new business number needed.
- Make a test call. We fine-tune anything you'd like changed.
Prices in AUD. Your setup fee and monthly fee are charged together at checkout, then your monthly fee each month after that. Month-to-month, with 30 days' notice to cancel. Included website (Pro and Elite) requires 6 months' continuous service. Cancel earlier and the remaining website value applies. See AI plan terms.
What your time on the phone is worth
Example: what 30 minutes a day on the phone adds up to
- 30 minutes a day × 5 days
- 150 minutes a week
- 150 minutes × 45 working weeks
- 6,750 minutes ≈ 112 hours a year
- 112 hours × $85 an hour
- about $9,520 a year of your time
- AI Receptionist Pro (launch offer)
- $199/month = $2,388 a year.
Year one: free setup + 12 months at $199 = $2,388.
Usually $299/month + $149 setup = $3,737 in year one.
Your AI receptionist won't take every call off your hands, but each call it answers and pencils in is time back. In this example that's up to $9,520 a year of time you could spend on billable work or finishing jobs sooner.
Illustrative only, based on 30 minutes a day of calls and an $85 hourly rate. Your numbers will differ. Package prices are as published above.
Common questions
Does it sound robotic?
Callers can tell it's a voice assistant if they ask — she says she's your AI assistant, then carries on. The voice is a natural Australian accent, male or female, and she talks like a receptionist, not a chatbot. The honest test is to hear it yourself: call Sarah on 0468 202 890.
What does it cost per call?
You don't pay per call. AI Receptionist is $199 a month and includes 200 minutes, then 60c a minute. The Pro launch offer is also $199 a month, with free setup and 200 minutes (extra-minute rate on request). Elite is $499 a month with 1,000 minutes, then 50c a minute. Missed Call Saver is $79 a month and is text-back only, with no AI minutes. Setup fees are as shown on the packages above.
Does it actually book the job?
If you want it to, yes. She checks your free times and pencils the caller in when they want a job or a quote visit. She never invents a time. The caller then gets a text with a link to add their street address and finalise. You can also set her to take the details only and text you, so you confirm the time yourself. If no time suits, or booking isn't available, she takes a message and you call them back.
What if she can't answer a question?
She doesn't guess. She works from your services, hours, prices and rules. If she doesn't know — a warranty, a special price, a question about an existing job — she takes a message and you follow up. If anyone may be in danger, she tells them to get to safety and call triple zero (000).
How is this different from voicemail?
Voicemail relies on the caller leaving a message, and not every caller will. Some simply ring the next business. Your AI receptionist actually answers, asks about the job and books it in while the customer is still on the phone. You get the details by text, not a message to listen to later.
What if my wife (or family) calls?
Add their numbers to your personal contacts (you can import them from your phone). If you miss their call, Sarah skips the job questions, takes a quick message, and you get a text so you know to ring them back.
Can I turn it off?
Yes, any time. Dial the cancel code on your phone and your calls go back to normal. Dial the divert code to switch it back on. Or set On holiday or Day off in the app and Sarah won't book anything until you're back. It's your call.
What does "30 days' notice" mean?
Your plan runs month-to-month. If you decide to stop, just let us know and the service continues for 30 days from your notice, then ends. You pay for those 30 days and nothing after that.
More questions
What if I'm already on a call?
Your AI receptionist picks up the next one, so no caller hits voicemail. It answers several calls at once. This works when the divert on your mobile is set for busy and unanswered calls. We give you the code during setup.
Does it pencil in every caller?
No. Only callers who want a job are pencilled in. Quotes, questions about an existing job and general enquiries are passed on to you as a message by text.
Can it answer every call, not just the ones I miss?
Yes. With the Elite AI Receptionist package, all your calls are forwarded to your AI receptionist, 24/7. Emergencies still alert you straight away, and personal contacts get a quick message taken. Every other package only answers the calls you miss, decline or can't take.
Do I need a new number?
No. Customers keep calling your existing number. Your missed calls divert to a number we set up for your AI receptionist (or all your calls, on Elite), so nothing changes for your customers.
What do I pay when I sign up?
You pay the one-off setup fee and your monthly fee together at checkout. Your monthly fee is then charged each month after that. For example, on AI Receptionist you pay $149 setup + $199 monthly fee ($348) when you sign up, then $199 a month.
What if a call is an emergency?
You tell us what counts as an emergency during setup. When a caller describes one, your AI receptionist texts you straight away and gives the caller a safety tip. If anyone may be in danger, it tells them to get to safety and call triple zero (000). Emergency alerts are included in AI Receptionist, AI Receptionist Pro and Elite AI Receptionist.
Do I need a calendar app?
No. Your availability page is all you need: tap the times you're free and the AI books into them. If you'd rather confirm times yourself, it can just take the details and text them to you. Already use ServiceM8, Google Calendar or Outlook? Every AI Receptionist plan syncs with them.
Does it work for shops, salons and offices?
Yes. It can take over during set hours, such as a 12–1 pm lunch break, after you close, or whenever your receptionist switches the divert on. Bookings land in the same availability app. For clinics, it takes bookings and messages only and doesn't give medical advice.
Hear Sarah, then pick your package
Call the demo on 0468 202 890. If it sounds right, sign up on this page. Packages from $79 a month, with setup from $49.