Review Switch: leave your paid Trustpilot plan on your notice date, not after it
Trustpilot's paid plans start at A$239 a month and run on 12-month prepaid terms that renew unless you email them at least 30 days before the end. We find that date, move you to Trustpilot's free plan at renewal, and put your Google reviews to work on your own site. Your Trustpilot profile and every review on it stay where they are.
A$495 one-off · then Review Switch Care A$79/monthIn short
Most businesses on a paid Trustpilot plan pay A$239+ a month mainly for the star widget on their website. Trustpilot's free plan keeps your profile and every review, just not those widgets. For A$495 we:
- find the exact date you must cancel by, so you don't get locked into another year
- replace the Trustpilot stars on your site with your Google reviews
- set up automatic Google review requests to your customers
- handle the changeover so your site never looks broken
You keep your Trustpilot reviews, keep stars on your site, and typically save A$2,000+ a year. Review Switch Care (A$79/month) is optional.
Three things keep you on a paid plan
The renewal date
Plans are a 12-month commitment, paid up front. They renew for another term unless you email cancellation@trustpilot.com at least 30 days before the end. Miss it and you've paid for another year.
The quiet price rise
Trustpilot's business terms let it raise the price by up to 5% at renewal without telling you, or by more with 45 days' notice. The bill can creep up while nobody is looking.
The stars on your site
The free plan keeps your profile, your reviews and one widget for collecting reviews. The star and TrustScore widgets need a paid plan. That's usually the only thing people are really paying for, and Google reviews can do that job.
When do you need to act, and what could you save?
Runs in your browser. Nothing you type is sent anywhere.
Your dates
- Last day to email cancellation@trustpilot.com–
- Paid plan ends, free plan starts–
- Suggested start for the switch–
Year 1: stay or move
| Stay: 12 months at today's cost | – |
| Move: Trustpilot free plan | A$0 |
| Review Switch, one-off | A$495 |
| Review Switch Care, 12 × A$79 | A$948 |
| Move: year-1 total | – |
| Estimated year-1 saving | – |
| Each year after that (estimate) | – |
Assumptions: you drop to Trustpilot's free plan at renewal and don't buy another review platform. Dates assume your notice must reach Trustpilot at least 30 days before the subscription ends, as its business terms say. Your order form is what counts, and we check it in the contract read. If you bought through a Trustpilot partner, their terms apply instead.
Six parts, one fixed price
Your Trustpilot profile and reviews don't move. We handle everything around the downgrade.
Contract read
We find your renewal date, the last day to email Trustpilot and any add-ons or extra domains on the bill, and put the dates in your diary.
Ads and integrations check
Before anything changes, we check what else uses your paid plan: ad assets, e-commerce plugins, product reviews, invitation flows. If your ads or store genuinely depend on it, we'll tell you to stay.
Your Google reviews on your site
A reviews section and a small star badge built from your Google reviews, placed where the Trustpilot stars sat today. On your domain, on your pages.
A review-request flow that follows the rules
After-purchase emails or SMS asking every customer for a Google review. No gating and no filtering by rating, in line with the ACCC's guidance on online reviews.
Your Trustpilot profile kept tidy
On the free plan you keep your profile, every existing review and the Review Collector widget. We set up the collector and the free invitations so new Trustpilot reviews keep coming in.
Notice and cut-over
We prepare your notice well ahead of the deadline, the way your terms require, with a dated copy for your records. The new review section goes live before the paid widgets switch off, so your site never shows a blank space.
A fixed price, then month-to-month care
| Review Switch, one domain (all 6 parts) | A$495 one-off |
| Review Switch Care: a reply to every new Google review, rating tracking, monthly report | A$79/month |
| Year 1 with Review Switch Care (A$495 + 12 × A$79) | A$1,443 |
| Compare: Trustpilot Plus for 12 months, from | A$2,868 |
Review Switch Care is month-to-month with 30 days' notice. More than one domain on your Trustpilot bill? Get in touch and we'll quote it.
Planned backwards from your notice date
- Get in touch. Your plan, your rough renewal date and what you use Trustpilot for.
- Contract read and ads check. Dates in the diary, and a straight answer on whether downgrading makes sense for you.
- Build. Your Google reviews section and review-request flow go live alongside the Trustpilot widgets.
- Give notice. We prepare your notice well ahead of the deadline, and you keep a dated copy.
- Renewal day. The paid plan ends, the free plan starts, and the old widgets come off your site.
Where Review Switch sits
| Stay on a paid plan | Review Switch | Do it yourself | |
|---|---|---|---|
| Trustpilot profile and reviews | Kept | Kept, on the free plan | Kept, on the free plan |
| Stars on your website | Trustpilot widgets | Your Google reviews, on your own site | Up to you |
| Notice date found and met | Not needed | Included | Up to you |
| Review requests | Trustpilot invitations | Google requests set up and running, plus Trustpilot's free invitations | Up to you |
| Replies to reviews | Up to you | Every new Google review answered | Up to you |
| Price, year 1 | From A$2,868 (Plus) or A$7,788 (Premium) | A$1,443 with Review Switch Care | Free, plus your time |
Common questions
Will I lose my Trustpilot reviews?
No. Your profile and every review stay public on Trustpilot on the free plan, and customers can still leave new ones. What goes is the paid display widgets and the paid features.
Do my Google Ads use my Trustpilot rating?
Some stores use Trustpilot in their ads or shopping listings. We check this before anything changes. If your ads rely on a paid feature, we'll tell you, and staying may be the right call.
What if I'm partway through a 12-month term?
The plan runs until its end date. We plan the switch for your renewal, put the notice date in your diary, and build the new reviews section in the meantime.
Can you remove bad reviews?
No, and we don't filter which reviews show on your site. We reply to them properly and help you get more reviews from real customers, which is what moves a rating.
Do I have to take Review Switch Care?
No. It's optional and month-to-month with 30 days' notice. The reviews section on your site is yours either way.
We read your Trustpilot terms and order form to find dates and steps. This isn't legal advice. Trustpilot is a trademark of Trustpilot A/S. Osborne Digitals isn't affiliated with Trustpilot. Prices quoted for Trustpilot are its published starting prices; your invoice is what counts. See our terms.
Talk to Tyson
Tyson Osborne, Osborne Digitals. Get in touch with your plan and rough renewal date, and we'll tell you if a switch makes sense.
Get in touch