Frequently asked questions
Straight answers about our websites, care plans, AI receptionist and pricing.
What is the AI receptionist?
Sarah answers the calls you miss in your business's name. She pencils callers into a free time when they want a job, otherwise takes a message and texts it to you. Emergencies alert you straight away. See AI Receptionist packages, or call our demo on 0468 202 890.
Do I need to know anything about websites?
Not at all. We handle everything, from writing the words to setting up hosting. You just tell us about your business.
How long does a new website take?
It depends on the size of the job and how quickly we receive your details and photos. We'll give you a clear timeframe when we first talk.
Do you work with businesses outside my area?
Yes. We work with businesses across Australia. Everything can be done by phone, email or video call.
How does cancelling work?
All monthly plans are month-to-month, with 30 days' notice to cancel. Let us know and your plan ends 30 days later.
Who owns my domain?
You do. Your domain is always registered to you.
I already have a website. Can you help?
Yes. We can look after your existing site or rebuild it, whichever makes more sense. We'll give you an honest recommendation.
What do the website packages cost?
Starter Website $495, Business Website $850 and Pro Website $1,295, all one-off. Every website package includes the first month of its matching care plan: Starter with Basic, Business with Advanced, Pro with Pro. After that, it continues month-to-month at the normal price. 30 days' notice to cancel.
What do the monthly care plans cost?
Reviews care $29/month, Basic $49/month, Advanced $79/month and Pro $129/month. Reviews care doesn't need a website from us: we reply to every new Google review within 2 business days, keep your Google Business Profile up to date, post once a month from your photos and email you a short monthly summary of your reviews and star rating. On Reviews care, Advanced and Pro, negative reviews (3 stars or below) are never answered without you: we notify you first and get your approval before replying.
Is there a setup fee?
Only if you join the Basic care plan on its own, without a website package from us. In that case there's a one-off $150 setup fee. Reviews care, Advanced and Pro have no setup fee.
Do you only work with tradies?
No. We work with small businesses in any industry, Australia-wide. Tradies are a great fit, but so are cafes, clinics, shops, salons and service businesses.
Do you take a commission on app orders?
No. We take no commission on orders through your app. You pay the setup fee and the monthly plan, and nothing else.
Do my customers need to download the app from an app store?
No. Customers open your app link and add it to their home screen from the browser, on iPhone or Android. There's no app store download.
What happens after the first month?
After the included first month, your care plan continues month-to-month at the normal price (Basic Care $49, Advanced Care $79 or Pro Care $129 a month). Month-to-month, with 30 days' notice to cancel. You always own your domain.
Still have a question? Get in touch or ask the assistant in the corner.