Terms and conditions

Last updated: 14 November 2026

These terms apply to the services on this website. Our AI receptionist plans (Missed Call Saver, AI Receptionist, AI Receptionist Pro and Elite AI Receptionist) have their own terms. Other services, including websites and care plans, are covered by the quote or agreement for each job.

The terms below cover our Switch services: Studio Switch and Review Switch, including any optional care plan that goes with them (such as Review Switch Care at A$79 a month, or Studio Switch Pro Care). They sit alongside our privacy policy.

The supplier is Tyson Osborne trading as Osborne Digitals, ABN 26 384 573 254 ("we", "us"). Contact: osbornedigitals@gmail.com. "You" means the business that engages us. By paying for, or asking us to start, a Switch service, you agree to these terms.

Switch services

1. What the one-off fee covers

The one-off fee covers the work listed on the relevant service page at the time you sign up: for Review Switch, the six parts for one domain; for Studio Switch, the seven parts for one location. The prices are those shown on the service page when you sign up (at the time these terms were drafted, A$495 for Review Switch and A$2,995 for Studio Switch). Work outside that list, extra domains or extra locations, is quoted separately.

Your subscription to any third-party platform — for example a new studio booking system, or Trustpilot's free or paid plan — is paid by you to that provider, not to us.

2. Your decision, not ours

You decide whether to cancel, downgrade, renew or stay with your current provider. We can read the contract or order form, find the dates, prepare the notice and, with your go-ahead, send it. We don't make that decision for you, and you remain the customer of that provider throughout.

Osborne Digitals is not affiliated with, endorsed by or a partner of those providers, including Trustpilot, Mindbody, Glofox, or any booking or review platform we may compare, recommend or help you move to. Their names are used only to describe the service.

We can't guarantee how a provider will respond, whether it will accept a notice, what fees or conditions it will apply, when a change will take effect, or what will happen to your account, data, widgets or listings.

3. Notice dates and information you give us

Notice dates, renewal dates and any steps the provider requires come from the contracts, order forms and information you give us. You need to give us those documents, and any other details we ask for, complete and accurate, in enough time for the work to be done before the last day to give notice.

If a notice date is missed because information or documents from you were late, incomplete or incorrect, that isn't our responsibility.

4. This is not legal advice

We read your agreement or order form to find dates and practical steps. That isn't legal advice. Where the wording is unclear, or you need advice about your rights or obligations, you should confirm it with the provider or your own adviser.

5. Care plans

Optional care plans, such as Review Switch Care at A$79 a month, run month to month. You can cancel at any time with 30 days' written notice (email is fine). The plan continues, and is billed, until the end of the notice period, then stops. We don't refund part months. We may end a care plan with 30 days' written notice, or straight away if you seriously breach these terms.

You don't have to take a care plan to buy the one-off Switch service.

6. Messages we send for you, and reviews

Where a Switch service includes emails or texts to your customers or members — for example review requests, or a member card re-save campaign — we send them on your behalf, using the list and wording agreed with you. You are responsible for having the right to contact those people (including under the Spam Act 2003) and for the accuracy of the list you give us.

Where the service includes a review-request flow, we set it up so every customer is asked, not only the ones expected to leave a good review. We don't use review gating (for example, asking for a rating first and only then inviting a public review), and we don't filter or hide reviews by rating. The flow is set up in line with the ACCC's guidance on online reviews. We don't remove, or try to remove, bad reviews.

7. Australian Consumer Law and liability

To the extent permitted by law, our total liability to you in connection with a Switch service is limited to the fees you paid us for that service (the one-off fee and, if a care plan is active, the care fees paid in the 3 months before the claim arose), and we aren't liable for indirect or consequential loss, including lost customers, memberships, reviews, jobs or profits. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that can't lawfully be excluded.

8. Changes and governing law

We may change these terms by giving you at least 30 days' notice by email. If you don't agree with a change, you can cancel before it takes effect.

These terms are governed by the laws of Victoria, Australia, and you and we submit to the courts of Victoria.

Questions about these terms? Email osbornedigitals@gmail.com or get in touch.