Code-Ready for Victorian retirement villages
The new Code of Practice starts 1 July 2027. We set up the registers, resident pages and reminders so your village is ready, without new software for your team to learn.
What changes
- From 25 November 2026: a new prescribed notice form for maintenance-charge increases.
- From 1 July 2027: a mandatory Code of Practice for every operator, proprietor and staff member, with infringement notices of A$1,045.50 per breach for companies. These cover missing policies, missing training records and missing conflict-of-interest records.
Large operators have compliance teams. Most small and community villages have a manager, an office and a volunteer board. That's who this is for.
What we set up for you
- One set of Code registers: staff training (kept 7 years), conflicts of interest, capital repair and maintenance requests, hazards and risks, complaints and disputes, and policy review dates.
- Repair requests from residents: a simple form on your website. Residents get a text when their request is received, booked and done, and every request lands in the register automatically.
- Website pages the Code expects: emergency-plan summary, privacy policy, dispute procedure and "how to request a repair".
- Policy templates mapped to each Code requirement, ready for you and your lawyer to finalise. We don't give legal advice.
- Maintenance-charge notice template filled with your village details.
- Reminders that keep it current: training expiries, two-yearly policy reviews, overdue repairs and annual contract checks. Before each annual meeting you also get a one-page Code status summary.
A fixed setup, then light monthly care
Setup slots run January to March 2027, so you're settled well before 1 July.
| Setup, one village | A$2,950 one-off |
| Each extra village | +A$950 |
| Care (hosting, reminders, updates, annual summary) | A$149/month |
| Care, each extra village | +A$39/month |
| Founding slot deposit | A$500 |
The A$500 deposit is refundable until work starts and is credited to the setup. Setup slots run January to March 2027.
From a short call to a ready village
- A 15-minute call to see what you already have.
- We map your current policies and records against the Code and show you the gaps.
- We set up the registers, pages and reminders, and train your staff in one session.
- You and your lawyer finalise the policy wording. We load the final versions.
Why Osborne Digitals
We build websites, booking and SMS systems for small Australian businesses, and we work directly with you. There's no call centre and no app for residents to download. If you'd also like your phone answered after hours, our AI receptionist Sarah can take resident repair calls and log them for you.
This service helps you organise records and information. It isn't legal advice. Please have your policies reviewed by your legal adviser.
Talk to Tyson
Tyson Osborne, Osborne Digitals. Book a 15-minute call, or hold a January–March 2027 setup slot with a refundable A$500 deposit.
Book a 15-minute call Hold a setup slot